At SolaceWP, we believe in the quality of our plugin, but we also understand that they may not work for everyone all the time. To request a refund, please contact us. When requesting a refund, please note the following conditions:
The purchase must have been made within the previous 7 days.
If you installed the plugin and found it does not match the description given, you are eligible for a refund.
If you have an issue that cannot be resolved and makes the plugin unusable, you are eligible for a refund.
If you have difficulty installing the plugin, importing the starter templates, or operating its basic functions, we will be happy to consider your refund request.
You must have contacted our support team to resolve the issue or explained why the plugin or starter templates will not work for you.
If the refund is granted, you agree to deactivate and uninstall the plugin and remove any imported starter templates from your website.
Refunds will only be granted at our discretion.
For yearly subscriptions, refund requests must be submitted before the renewal date.
If you downloaded the plugin but changed your mind or no longer want them, you are not eligible for a refund.
If the plugin or starter templates do not meet your expectations, you are not eligible for a refund.
Purchases made by mistake are not eligible for a refund.
If you lack the necessary expertise to install, configure, or use the plugin or starter templates, you are not eligible for a refund.
If you are entitled to a refund claim but do not provide sufficient information to support it, you will not receive a refund.
If you can no longer access the plugin because they have been removed from your account and you failed to download and save them during your active access period, you are not eligible for a refund.
For yearly subscriptions, refunds cannot be granted if the request is made after the renewal date or if the renewal payment has already been processed automatically.
By purchasing a plugin from SolaceWP, you acknowledge and agree to this refund policy. You also relinquish any rights to challenge this policy or take legal action against our company. Additionally, we are not liable for any differences in exchange rates between the time of your purchase and the time of your refund.